Complaints and Concerns Procedure

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. If patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in a way that we would want our complaint about a service to be handled. We learn from any mistake that we may make and we will respond to patients concerns in a caring and sensitive way.
Patients, carers and relatives will not be treated adversely as a result of a complaint.

If you wish to complain in writing:

We will acknowledge receipt of our complaint within 3 working days. We will seek to investigate the complaint and respond within 14 working days.

If you wish to complain verbally

We will arrange a suitable time for you to speak to the Practice Principal, Dr Chandan Sharma or Dentist privately.

All correspondence should be addressed to:

The Practice Principal, Dr Chandan Sharma
Buttercross View Dental Practice
25 Market Place
NG13 8AN

If you are not satisfied with the result of our procedure, then a complaint may be made to:

NHS Complaints Team 0300 311 22 33
POhWER 0300 456 2370
Health Service Ombudsman – 0345 015 4033
CareQuality Commission [CQC] 03000 616161

complaints procedure